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Why do airlines charge so much for checked bags? This obscure rule helps explain why

<p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p>Five out of the six <a href="https://www.oag.com/blog/biggest-airlines-in-the-us">biggest U.S. airlines</a> have <a href="https://www.cnbc.com/2024/03/05/delta-is-the-latest-airline-to-raise-its-checked-bag-fee.html">raised their checked bag fees</a> since January 2024.</p> <p>Take American Airlines. In 2023, it cost US$30 to check a standard bag in with the airline; <a href="https://www.usatoday.com/story/travel/airline-news/2024/02/20/american-airlines-bag-fees-mileage-earning/72669245007/">today, as of March 2024, it costs $40</a> at a U.S. airport – a whopping 33% increase.</p> <p>As a <a href="https://www.bu.edu/questrom/">business school</a> <a href="https://www.bu.edu/questrom/profile/jay-zagorsky/">professor who studies travel</a>, I’m often asked why airlines alienate their customers with baggage fees instead of bundling all charges together. <a href="https://www.vox.com/2015/4/16/8431465/airlines-carry-on-bags">There are</a> <a href="https://www.usatoday.com/story/travel/columnist/2023/06/21/bag-fees-will-stay-a-while-cruising-altitude/70338849007/">many reasons</a>, but an important, often overlooked cause is buried in the U.S. tax code.</p> <h2>A tax-law loophole</h2> <p>Airlines pay the federal government <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D">7.5% of the ticket price</a> when <a href="https://www.pwc.com/us/en/services/tax/library/aircraft-club-nov-2023-air-transport-excise-tax-rates-for-2024.html">flying people domestically, alongside other fees</a>. The airlines dislike these charges, with their <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation/">trade association arguing</a> that they boost the cost to the consumer of a typical air ticket by around one-fifth.</p> <p>However, the U.S. Code of Federal Regulations <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-8">specifically excludes baggage</a> from the 7.5% transportation tax as long as “the charge is separable from the payment for the transportation of a person and is shown in the exact amount.”</p> <p>This means if an airline charges a combined $300 to fly you and a bag round-trip within the U.S., it owes $22.50 in tax. If the airline charges $220 to fly you plus separately charges $40 each way for the bag, then your total cost is the same — but the airline only owes the government $16.50 in taxes. Splitting out baggage charges saves the airline $6.</p> <p>Now $6 might not seem like much, but it can add up. Last year, passengers took <a href="https://www.transtats.bts.gov/Data_Elements.aspx?Data=1">more than 800 million trips on major airlines</a>. Even if only a fraction of them check their bags, that means large savings for the industry.</p> <p>How large? The government has <a href="https://www.bts.dot.gov/topics/airlines-and-airports/baggage-fees-airline-2023">tracked revenue from bag fees</a> for decades. In 2002, airlines charged passengers a total of $180 million to check bags, which worked out to around 33 cents per passenger.</p> <p>Today, as any flyer can attest, bag fees are a lot higher. Airlines collected over 40 times more money in bag fees last year than they did in 2002.</p> <p>When the full data is in for 2023, <a href="https://www.bts.dot.gov/baggage-fees">total bag fees</a> will likely top $7 billion, which is about $9 for the average domestic passenger. <a href="https://viewfromthewing.com/the-real-reason-airlines-charge-checked-bag-fees-and-its-not-what-you-think">By splitting out the cost of bags</a>, airlines avoided paying about half a billion dollars in taxes just last year.</p> <p>In the two decades since 2002, flyers paid a total of about $70 billion in bag fees. This means separately charging for bags saved airlines about $5 billion in taxes.</p> <p><iframe id="88MYD" class="tc-infographic-datawrapper" style="border: none;" src="https://datawrapper.dwcdn.net/88MYD/2/" width="100%" height="400px" frameborder="0"></iframe></p> <p>It seems clear to me that tax savings are one driver of the unbundling of baggage fees because of a quirk in the law.</p> <p>The U.S. government doesn’t apply the 7.5% tax to <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-3">international flights that go more than 225 miles</a> beyond the nation’s borders. Instead, there are fixed <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation">international departure and arrival taxes</a>. This is why major airlines charge $35 to $40 <a href="https://www.aa.com/i18n/travel-info/baggage/checked-baggage-policy.jsp">for bags if you’re flying domestically</a>, but don’t charge a bag fee when you’re flying to Europe or Asia.</p> <h2>Do travelers get anything for that money?</h2> <p>This system raises an interesting question: Do baggage fees force airlines to be more careful with bags, since customers who pay more expect better service? To find out, I checked with the Bureau of Transportation Statistics, which has been <a href="https://www.bts.gov/content/mishandled-baggage-reports-filed-passengers-largest-us-air-carriersa">tracking lost luggage for decades</a>.</p> <p>For many years, it calculated the number of mishandled-baggage reports per thousand airline passengers. The government’s data showed mishandled bags peaked in 2007 with about seven reports of lost or damaged luggage for every thousand passengers. That means you could expect your luggage to go on a different trip than the one you are taking about once every 140 or so flights. By 2018, that estimate had fallen to once every 350 flights.</p> <p>In 2019, the government <a href="https://www.bts.gov/topics/airlines-and-airports/number-30a-technical-directive-mishandled-baggage-amended-effective-jan">changed how it tracks</a> mishandled bags, calculating figures based on the total number of bags checked, rather than the total number of passengers. The new data show about six bags per thousand checked get lost or damaged, which is less than 1% of checked bags. Unfortunately, the data doesn’t show improvement since 2019.</p> <p>Is there anything that you can do about higher bag fees? Complaining to politicians probably won’t help. In 2010, two senators <a href="https://www.nj.com/business/2010/04/us_senators_present_bill_to_ba.html">tried to ban bag fees</a>, and their bill went nowhere.</p> <p>Given that congressional action failed, there’s a simple way to avoid higher bag fees: <a href="https://www.cnn.com/travel/article/packing-expert-travel-world-handbag/index.html">travel light</a> and <a href="https://www.nytimes.com/2023/07/08/opinion/carry-on-packing-airlines-lost-luggage.html">don’t check any luggage</a>. It may sound tough not to have all your belongings when traveling, but it might be the best option as bag fees take off.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, Associate Professor of Markets, Public Policy and Law, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-airlines-charge-so-much-for-checked-bags-this-obscure-rule-helps-explain-why-225857">original article</a>.</em></p>

Travel Trouble

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Backlash after airline starts weighing passengers

<p>Finnair has announced that they will start weighing passengers and their luggage, as part of their latest data collection. </p> <p>The flagship airline for Finland has copped some backlash following this move, which they claim is designed to improve balance calculations which will enhance flight safety, according to the<em> NY Post</em>. </p> <p>“Finnair will collect data by weighing volunteering customers and their carry-on baggage at the departure gate,” according to a statement from the company. </p> <p>“The weighing is voluntary and anonymous, and the data will only be used to optimise Finnair’s current aircraft balance calculations.”</p> <p>The airline said that weighing passengers would help ensure that they wouldn't exceed the set maximum weight that a plane can bear before take off. </p> <p>“We use the weighing data for the average calculations required for the safe operation of flights, and the collected data is not linked in any way to the customer’s personal data,” head of Finnair’s ground processes, Satu Munnukka said. </p> <p>Munnukka also said that the airline won't ask for the passengers name or booking number. </p> <p>Many were left shocked by the move taking to X, formerly known as Twitter, to voice their fury. </p> <p>“#Finair are to start weighing their passengers? Have I read that correctly? I am utterly shocked! And disgusted,” wrote one person. </p> <p>“I will not be travelling via @Finair as I won’t be #fatshamed by a bloody airline. Am I alone? (ie I never weight myself: my choice)" another person tweeted. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">What do you make of this one then?</p> <p>An airline has announced it will begin weighing passengers with their carry-on luggage in order to better estimate the plane's weight before take-off.</p> <p>The controversial move comes from Finnish carrier Finnair, who told media they began… <a href="https://t.co/EqEyTQXROG">pic.twitter.com/EqEyTQXROG</a></p> <p>— Darren Grimes (@darrengrimes_) <a href="https://twitter.com/darrengrimes_/status/1755276929853231333?ref_src=twsrc%5Etfw">February 7, 2024</a></p></blockquote> <p>This comes after Air New Zealand announced that they too will weigh passengers travelling internationally in May last year. </p> <p>“We weigh everything that goes on the aircraft – from the cargo to the meals on-board, to the luggage in the hold,” Alastair James, Air New Zealand load control improvement specialist, said at the time. </p> <p>“For customers, crew and cabin bags, we use average weights, which we get from doing this survey.”</p> <p>Finnair joins Korean Air, Hawaiian Air, Uzbekistan Airways and Air New Zealand in the group of airlines that are weighing their customers. </p> <p><em>Image: Getty/ X</em></p> <p> </p>

Travel Trouble

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Obese woman sparks debate for not giving up extra seat for toddler

<p>An obese woman has sparked debate online after refusing to give up the second seat she paid for to a fussy toddler. </p> <p>The 34-year-old booked the two seats for her cross-country flight to visit her family for Christmas because she was previously unable to comfortably fit in one seat. </p> <p>All was well until the young woman next to her demanded that she "squeeze into one seat" so her son could sit on the other. </p> <p>"I am obese," she admitted on the Reddit thread. "I'm actively working toward losing weight and I've made progress - but I booked an extra seat because I'm fat."</p> <p>She added that she insisted on keeping her seat because she paid for it, but the mum "made a big fuss over it, and she told the flight attendant I was stealing the seat from her son." </p> <p>"Then I showed her my boarding passes, proving that I paid for the extra seat. The flight attendant asked me if I could try to squeeze in, but I said no, that I wanted the extra seat I paid for."</p> <p>The woman claimed that the toddler was only 18 months old, so he didn't need his own seat and could've sat on his mum's lap for the duration of the flight. </p> <p>"I got dirty looks and passive-aggressive remarks from her for the entire flight and I do feel a little bad because the boy looked hard to control - but am I in the wrong?" she asked other social media users. </p> <p>Many shared their overwhelming support for the woman and slammed the mum and flight attendant for their "horrific" behaviour. </p> <p>"The mum is an a**hole for not buying a seat for her son and assuming someone else would give up a seat they paid for. Odds are she was hoping there'd be extra seats on the flight so she didn't have to pay and used the lap thing as a loophole," one commented. </p> <p>"What's even the point of the extra seat if the flight attendants are going to let entitled people bully others into giving it up?" another added. </p> <p>"People buy entire seats for high-end musical equipment. Not even people. Their lack of planning does not constitute an emergency on your part," a third wrote. </p> <p>However, there were a few others that said the woman was in the wrong for causing an inconvenience. </p> <p>"If you are so fat that you have to have more than one seat on an airplane then you are selfish," one said. </p> <p>"Flights overbook all the time especially during the holidays - how can you justify having two seats to yourself?" </p> <p>"How much room does a kid take up, seriously? Yeah the mum should've bought a seat but that doesn't mean you have to be selfish and cause two people discomfort," another commented. </p> <p><em>Image: Getty</em></p>

Travel Trouble

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This bathroom item is dirtier than your toilet seat, according to a microbiologist

<p><strong>Bathrooms and germs </strong></p> <p>Bathrooms are filthy – there’s just no way around it. They’re home to toilets, sinks and showers and tend to be one of the dirtiest places in the home, no matter how often they’re on your cleaning schedule. And because the toilet seat plays host to your derrière, it’s easy to label this as the germiest spot in the bathroom. But research is disproving that notion.</p> <p>Overall, the hard surfaces – such as the toilet seat and floor – are scrubbed down often because they’re the first lines on your bathroom cleaning checklist. And many people focus on cleaning the toilet because nothing screams dirty like a line of biofilm in the toilet bowl. But what about other bathroom-specific items? Dr Charles Gerba, a microbiology professor at the University of Arizona, says that it’s the fabrics in our bathroom that deserve the most attention. Yes, your bathmat is actually dirtier than your toilet seat, followed by towels, including those facecloths (which is why you need to wash your towels often). Here’s what you need to know.</p> <p><strong>Are bathmats really that dirty?</strong></p> <p>“We’ve done a lot of research on the microbiology of homes and, more recently, the bathroom,” says Gerba. The bathmat is problematic for two reasons, he says. First, it gets wet when you’re getting out of the shower, and it stays wet and moist, often in a dark and damp room.</p> <p>The second issue is that many people wear shoes in the bathroom, a huge contributing factor to the dirt, grime and bacteria found on bathmats. “Almost 90% of all shoes have faecal bacteria on them,” Gerba says. “You’re walking in dog poop all the time, and you don’t know it.”</p> <p>Beyond tracking shoes throughout the house and across bathmats, Gerba also pointed out the potential of spray from the toilet to land on bathmats. The Ecological Fluid Dynamics Lab at the University of Colorado Boulder experimented to see how far water droplets were ejected into the air when flushing public restroom toilets. The airborne particles shoot out quickly, reaching as much as 1.5 metres above the toilet within 8 seconds. The droplets were unpredictable and landed on the walls around the toilet, including behind it, and also on the ceiling. Which means that depending on the proximity, spray from a toilet can easily touch down on a plush bathmat.</p> <p>But while some research might suggest closing the toilet seat cover at home before flushing, not everyone agrees with that solution. “When you close the lid, the spray then goes over the top of the toilet seat and hits the walls on the side because you’ve narrowed the opening, which makes the water shoot out at a higher speed,” Gerba says, adding that closing the lid also leads to the toilet seat and underside of the lid getting more contaminated.</p> <p><strong>How to prevent dirty bathmats</strong></p> <p>Whether or not you close the toilet seat, one thing is certain: Keeping your bathmat as dry as possible is important. One of the factors that make bathmats the dirtiest spot in the bathroom is that they sometimes stay damp for hours, depending on how humid your environment is, how many people are showering and how much water splashes on them. Drying off in the shower will keep your bathmat from getting soggy. You can also hang it to dry instead of leaving it on the floor, where it will stay wet longer.</p> <p>Another tip: If you don’t remove your shoes when entering your house, at least take them off before going into the bathroom (and clean your floors often). That way, you’re not tracking outside germs onto a bathmat where they can quickly and easily multiply. “When you get out of the shower, it’s moist,” Gerba says. “Any time we have a fabric, it absorbs water, and things like faecal bacteria will survive longer there than on hard surfaces.”</p> <p><strong>How to wash your bathmat</strong></p> <p>The hard surfaces in bathrooms are satisfying to spray and wipe down, which Gerba recommends doing every few days. But what about bathmats? You should wash your bathmat at least once a week, and not just to keep it fresh and fluffy, but importantly, to remove bacteria.</p> <p>The first step to washing bathmats is to check the care label and follow the instructions on the tag, including which temperature is best for the fabric. Most bathmats can be machine-washed, but be careful with rubber-backed bathmats, which shouldn’t be dried on high heat. In general, quick-drying fabrics, such as microfibre and chenille, can be good options because they dry fast and are easy to launder. Something you can easily wash twice per week is the healthiest option.</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.com.au/food-home-garden/home-tips/this-bathroom-item-is-dirtier-than-your-toilet-seat-according-to-a-microbiologist" target="_blank" rel="noopener">Reader's Digest</a>. </em></p>

Home & Garden

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Traveller shares hilarious hack to ensure the middle seat on a plane stays empty

<p>There is nothing more joyous than boarding a plane and being seated next to an empty seat, ensuring you have a comfy flight by not being squished in with other travellers. </p> <p>But with this joy can also come sheer disappointment, when you get comfy in your extra space before a last-minute traveller comes to claim the empty seat.</p> <p>To combat the chance of someone robbing you of your space on a cramped plane, one traveller has shared the hilarious lengths he goes to in order to make sure the middle seat on a plane stays empty. </p> <p>The traveller posted the video of his hilarious hack to TikTok, sharing his trick with others to guarantee some extra space every time you fly.</p> <p>He put his arm upright inside a spare hoodie, placing a hat on top of his hand, to make it look like the seat was already occupied – preventing anyone else from taking that spot.</p> <p>The video has since been taken down, but has been reshared by other accounts.</p> <p>Of course, this hack only works on flights that have open seating policies, where passengers choose their own seats once on board, rather than having them assigned.</p> <p>The trick seems to work, with passengers avoiding his row and taking up empty seats elsewhere. </p> <p>Some viewers called the hack "genius" and said they would try it out for themselves next time they travel. </p> <p>However, others were skeptical, wondering how the trick would work if passengers eager to be seated are walking towards the two front on, rather than from behind. </p> <p><em>Image credits: TikTok</em></p>

Travel Tips

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6 surprising secrets from airport insiders

<p>Sometimes the truth can be hard to hear! Writing on Reddit, an anonymous forum, airport and airline employees have shared a series of revealing secrets about airport life</p> <p>Here are six of the most shocking truths from these anonymous airline insiders.</p> <p><strong>1. Locks on zippered suitcases aren’t that effective</strong></p> <p>According to a Reddit user going under the name of <em>royalsiblings</em>, ““You can pop a zipper with a pen and drag the locked zipper pulls around the bag to close them back up. I've done this many times to identify bags that are tagless and locked.”</p> <p><strong>2. It might be a good idea to bring your own headphones</strong></p> <p>Reddit user <em>ichigo29</em> said, “I used to work for warehouse that supplied a certain airline with items. The headsets that are given to you are not new, despite being wrapped up. They are taken off the flight, “cleaned”, and then packaged again.”</p> <p><strong>3. Make sure you remove old flight tags</strong></p> <p>Reddit user <em>aurelius</em> said, “Not a secret, just common sense; the reason some bags miss their flight or get misrouted is because passengers don't remove old tags. It confuses handlers as well as the conveyor belt scanners. I see it happen all the time.”</p> <p><strong>4. It’s a good idea to be kind to employees</strong></p> <p>Reddit user <em>ihatcoe</em> said, “The nicer you are to us, the more we can do for you… Your neighbour is noisy? Tell us nicely and we might be able to get you a better seat.”</p> <p><strong>5. Buy or fly on a Tuesday in the US</strong></p> <p>Redditor <em>Drama_Llama</em> said, “I work Revenue Management for an airline. On average, the cheapest time to BUY a ticket is Tuesday afternoon. The cheapest time to FLY is Tuesday, Wednesday, or Saturday. This applies to US flights in my experience.”</p> <p><strong>6. If you’re travelling with a pet, put its name on the carrier</strong></p> <p>Redditor <em>RabbitMix</em> said, ““If you checked your dog there's about a 30 percent chance it's terrified before it even gets on the plane, who knows how scared it gets during the actual flight. Bag room agents will usually try to comfort a scared animal, but all we can really do is talk to it, so if you write your pet's name on their carrier it usually helps a lot.”</p> <p><em>Images: Getty</em></p>

International Travel

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World’s Best Airline crowned for 2023

<p dir="ltr">Air New Zealand has received the top honour from the <a href="https://www.airlineratings.com/news/passenger-news/air-nz-named-airline-of-the-year-for-2023/">AirlineRatings.com Airline Excellence Awards</a>, taking home the coveted title of World’s Best Airline. </p> <p dir="ltr">It’s the seventh time the airline has been commended since 2013, for the likes of its innovative and multi-award-winning SkyNest economy beds, its operational safety, environmental leadership, and staff motivation.</p> <p dir="ltr">Competition was tough for the top five, with five editors looking at everything from major safety and government audits to 12 key factors including “fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.”</p> <p dir="ltr">And while Air NZ had taken out second place to two-time-consecutive champ Qatar Airways in 2022, the situation flipped in 2023, with the airline beating out Qatar, Etihad, Korean Airlines, and Singapore for the prestigious win. </p> <p dir="ltr">As AirlineRatings’ Editor-in-Chief Geoffrey Thomas said, “in our objective analysis Air New Zealand came out number one in many key areas although it was a very close scoring for the top five.</p> <p dir="ltr">“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.</p> <p dir="ltr">“Like all airlines across the globe Air New Zealand has faced severe disruptions during and after the pandemic and this year huge challenges from storms and cyclones. The airline has responded well.</p> <p dir="ltr">“Our editorial team was impressed by the airline’s commitment to the economy passenger and on long haul offers more comfort options than any other airline.”</p> <p dir="ltr">In response to the win, Air NZ’s CEO Greg Foran shared that the airline owed its success to the 12,000 members of staff “who wake up each morning to connect Kiwis with each other and the world.” </p> <p dir="ltr">He remarked that “it is a sign that we have got our swing back”, and like with many other airlines around the world, “we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges. </p> <p dir="ltr">“There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.” </p> <p dir="ltr">Just missing out on the top five were Australia’s own Qantas and Virgin - coming in at sixth and seventh place respectively - although both airlines snagged number one positions in other categories. </p> <p dir="ltr">Qantas took out Best Lounges with its network of over 51 lounges across Australia and the rest of the world. Meanwhile, Virgin Australia/VirginAtlantic took home the title of Best Cabin Crew - in what marked their fifth victory in the category.</p> <p dir="ltr">And for anyone wondering how the rest of world’s top 25 premium airlines stacked up, here’s the complete list: Air New Zealand, Qatar Airways, Etihad Airways, Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Air, Cathay Pacific Airways, Emirates, Lufthansa / Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian, KLM, Alaska Airlines, and United Airlines.</p> <p dir="ltr"><em>Images: Getty</em></p> <p> </p>

International Travel

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Airline sends woman 13 brand new suitcases as compensation

<p dir="ltr">A woman has been left shocked and confused after being sent 13 brand new suitcases as compensation. </p> <p dir="ltr">Giséle Rochefort was flying with Delta Airlines in the US when her luggage was badly damaged on her flight. </p> <p dir="ltr">"Delta destroyed my suitcase. I filed a claim, they agreed to replace it," Rochefort explained in a now-viral TikTok video.</p> <p dir="ltr">Giséle’s suitcase had some of the fabric ripped off the cover, while one of the wheels had been completely knocked off. </p> <p dir="ltr">Soon after filing her claim with the airline, Rochefort received a notification that she had been issued a replacement for her luggage and it was ready to be picked up.</p> <p dir="ltr">However, she was greeted with 13 boxes, each one containing a new suitcase in varying sizes and designs: all the same brand of her destroyed luggage. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; vertical-align: baseline; width: 610px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7205751910886837547&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40gisele_rochefort%2Fvideo%2F7205751910886837547%3Fq%3DGis%25C3%25A9le%2520Rochefort%26t%3D1678421013573&amp;image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2F0c0dca39b4c14fafa59759c9312e38ad%3Fx-expires%3D1678442400%26x-signature%3DnoEZd10erItVG8BuGildr1uEaAk%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p dir="ltr">"I was crying laughing, It felt like an April Fools' prank. I thought I was done, only to realise 3 of the large bags had small ones inside them," she added in the comments section of her video.</p> <p dir="ltr">"I think they made a mistake," she added.</p> <p dir="ltr"> Rochefort said the bags, which retail for as much as $300 (AUD) each, are currently stacked up on a wall at her home.</p> <p dir="ltr">"It's called interior design sweetie, look it up," she joked, adding, "Thanks Delta!"</p> <p dir="ltr">Her video has been viewed one million times, with many of her followers wondering how they can get their hands on such a haul.</p> <p dir="ltr">"I think I know what everyone is getting for their bday or the holidays," one commented.</p> <p dir="ltr">"Keep two and sell the rest," another suggested.</p> <p dir="ltr">"And here's an extra 12 Incase we break anymore," another joked.</p> <p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 15pt;"><em>Image credits: TikTok</em><span id="docs-internal-guid-360681aa-7fff-03bc-3e7a-bc44225a1ae4" style="caret-color: #000000; color: #000000;"></span></p>

Travel Tips

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Which seat on a plane is the safest? We asked an aviation expert

<p>When booking a flight, do you ever think about which seat will protect you the most in an emergency? Probably not. </p> <p>Most people book seats for comfort, such as leg room, or convenience, such as easy access to toilets. Frequent flyers (this author included) might book their seat as close as possible to the front so they can disembark more quickly.</p> <p>We rarely book a flight with hopes of getting one of the middle seats in the last row. Well, guess what? These seats are statistically <a href="https://time.com/3934663/safest-seat-airplane/">the safest ones on an airplane</a>.</p> <h2>Air travel is safe</h2> <p>Before we get into it, I should reiterate that air travel is the <a href="https://www.sbs.com.au/news/article/how-safe-is-flying-heres-what-the-statistics-say/knzczab06">safest mode of transport</a>. In 2019, there were just under <a href="https://www.flightradar24.com/blog/flightradar24s-2019-by-the-numbers/">70 million</a>flights globally, with only <a href="https://www.forbes.com/sites/michaelgoldstein/2020/01/02/aviation-safety-in-2019-fewer-deaths-but-more-fatal-accidents/?sh=58d372f74ceb">287 fatalities</a>.</p> <p>According to the US National Safety Council’s analysis of census data, the odds of <a href="https://time.com/3934663/safest-seat-airplane/">dying in a plane</a> are about 1 in 205,552, compared with 1 in 102 in a car. Even so, we pay little attention to fatal road accidents, but when we hear about an <a href="https://www.theguardian.com/world/2023/jan/15/nepal-plane-crash-with-72-onboard-leaves-at-least-16-dead">ATR72 crashing in Nepal</a> it’s the lead story on every news page.</p> <p>Our interest in plane crashes might lie in wanting to understand why they happen, or what the odds are of them happening again. And perhaps it’s not a bad thing; our concern ensures these tragic incidents are <a href="https://apnews.com/article/plane-crashes-nepal-singapore-kathmandu-accidents-3b26342109872610d922f515fe94455b">thoroughly investigated</a>, which helps keep air travel safe.</p> <p>Frankly speaking, there is no real need to worry about safety when you board a commercial flight. But if you’ve still got that nagging question in your head, driven by sheer curiosity, read on.</p> <h2>In the middle, at the back</h2> <p>It’s worth remembering accidents by their very nature do not conform to standards. In the 1989 <a href="https://www.britannica.com/event/United-Airlines-Flight-232">United Flight 232</a> crash in Sioux City, Iowa, 184 of the 269 people onboard survived the accident. Most of the survivors were sitting behind first class, towards the front of the plane.</p> <p>Nonetheless, a <a href="https://time.com/3934663/safest-seat-airplane/">TIME investigation</a> that looked at 35 years of aircraft accident data found the middle rear seats of an aircraft had the lowest fatality rate: 28%, compared with 44% for the middle aisle seats.</p> <p>This logically makes sense too. Sitting next to an exit row will always provide you with the fastest exit in the case of an emergency, granted there’s no fire on that side. But the wings of a plane store fuel, so this disqualifies the middle exit rows <a href="https://www.rd.com/list/flight-safety/">as the safest row option</a>.</p> <p>At the same time, being closer to the front means you’ll be impacted before those in the back, which leaves us with the last exit row. As for why the middle seats are safer than the window or aisle seats, that is, as you might expect, because of the buffer provided by having people on either side.</p> <h2>Some emergencies are worse than others</h2> <p>The type of emergency will also dictate survivability. Running into a mountain will decrease chances of survival exponentially, as was the case in a tragic 1979 disaster in New Zealand. Air New Zealand Flight TE901 crashed into the slopes of Mt Erebus <a href="https://nzhistory.govt.nz/culture/erebus-disaster">in Antarctica</a>, killing 257 passengers and crew.</p> <p>Landing in the ocean nose-first also decreases chances of survival, as witnessed with the 2009 <a href="https://www.theguardian.com/world/2022/oct/10/air-france-flight-af477-2009-crash-trial-airbus">Air France Flight 447</a>, in which 228 passengers and crew perished. </p> <p>Pilots are trained to minimise potential risk in an emergency event as best as they can. They will try to avoid hitting mountains and look for a level place, such as an open field, to land as normally as possible. The technique for <a href="https://www.aviationsafetymagazine.com/features/the-myths-of-ditching/">landing in water</a> requires assessing the surface conditions and attempting to land between waves at a normal landing angle.</p> <p>Aircraft are designed to be very robust in emergency situations. In fact, the main reason the cabin crew remind us to keep our seat belts fastened is not because of crash risk, but because of “<a href="https://www.skybrary.aero/articles/clear-air-turbulence-cat">clear air turbulence</a>” that can be experienced at any time at high altitudes. It is this weather phenomenon that can cause the most damage to <a href="https://www.usnews.com/news/us/articles/2022-12-20/turbulence-persists-as-a-major-cause-of-injuries-on-flights">passengers and aircraft</a>. </p> <p>Manufacturers are designing new planes with more composite materials capable of handing in-flight stress. In these designs, the wings are not rigid and can flex to absorb <a href="https://www.wired.com/2010/03/boeing-787-passes-incredible-wing-flex-test/">extreme loading</a> to prevent structural failure. </p> <h2>Does the type of plane make a difference?</h2> <p>Granted, there are certain variables, such as impact from airspeed, that can vary slightly between different airplane types. However, the <a href="https://www.grc.nasa.gov/www/k-12/UEET/StudentSite/dynamicsofflight.html">physics of flight</a> is more or less the same in all planes.</p> <p>Generally, larger planes will have more structural material and therefore more strength to withstand pressurisation at altitude. This means they may provide some additional protection in an emergency – but this, again, is highly dependent on the severity of the emergency.</p> <p>That’s not to say you should book your next flight on the largest plane you can find. As I’ve mentioned, air travel remains very safe. So I’d suggest thinking about what movie you’ll watch instead, and hoping they don’t run out of chicken and only have the <a href="https://www.cnbc.com/2018/11/19/6-airplane-foods-you-should-avoid-according-to-food-safety-experts.html">shrimp</a> left!</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/which-seat-on-a-plane-is-the-safest-we-asked-an-aviation-expert-198672" target="_blank" rel="noopener">The Conversation</a>. </em></p>

Travel Tips

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Airlines to cough up millions in refunds and fines over delays and cancellations

<p dir="ltr">Frustrated travellers subject to major delays or cancellations to their US flights could be entitled to a portion of $US 600 million ($NZ 978 million) in refunds from six airlines forced to refund their customers.</p> <p dir="ltr">The airlines have been ordered to pay back customers by the US Department of Transport as part of “historic enforcement actions”.</p> <p dir="ltr">Under US law, customers must be refunded by airlines or ticket agents if the airline cancels or significantly changes a flight to, from or within the US and they don’t want to accept the alternate offer.</p> <p dir="ltr">The department also ordered the airlines to pay a total of $US 7.25 million ($NZ 11.83 millIon) in fines for “extreme delays in providing refunds”.</p> <p dir="ltr">“When a flight gets cancelled, passengers seeking refunds should be paid back promptly. Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travellers and get passengers their money back.” said U.S. Transportation Secretary Pete Buttigieg in <a href="https://www.transportation.gov/briefing-room/more-600-million-refunds-returned-airline-passengers-under-dot-rules-backed-new" target="_blank" rel="noopener">a press release</a> shared on Monday.</p> <p dir="ltr">“A flight cancellation is frustrating enough, and you shouldn’t also have to haggle or wait months to get your refund.”</p> <p dir="ltr">According to 7News.com.au, the refunds apply to both US and international travellers.</p> <p dir="ltr">The fines and refunds vary from airline to airline, with the affected airlines including: </p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Frontier Airlines - ordered to refund $US 222 million ($NZ 362.2 million) and pay $US 2.2 million ($NZ 3.6 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Air India - to pay back $US 121.5 million ($NZ million) and fined $US 1.4 ($NZ 2.3 million)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">TAP Portugal - with refunds totalling $US 126.5 million ($NZ 206.3 million) and fines of $US 1.1 million ($NZ 1.8 million)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Aeromexico - to refund $US 13.6 million ($NZ 22.1 million) and pay $900,000 ($NZ 1.4 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">El Al - due to pay $US 61.9 million ($NZ 100 million) in refunds and $900,000 ($$NZ 1.4 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Avianca - with total refunds of $US 76.8 million ($NZ 125.2 million) and a fine of $US 750,000 ($NZ 1.2 million)</p> </li> </ul> <p dir="ltr">Most of the fines will be paid to the Treasury Department, with the remainder to be credited based on airlines paying customers beyond the legal requirement.</p> <p dir="ltr">According to Blane Workie, the assistant general counsel for the Office of Aviation Consumer Protection DOT, the refunds have either already been made or customers should have been informed of them.</p> <p><span id="docs-internal-guid-fdbaa05c-7fff-7d0d-8da4-81e90c75a489"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

International Travel

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Debate rages over "most reclined seat in the history of aviation"

<p dir="ltr">Frustrated travellers have called out a passenger for reclining his seat all the way on a short flight.</p> <p dir="ltr">The Pointer Brothers shared a video to TikTok saying it’s the “easiest red card of all time” when someone reclines their seat when there’s not enough room to begin with.</p> <p dir="ltr">“5 hour flight home…is this the most reclined seat in the history of aviation,” their caption read.</p> <p dir="ltr">The video shows one of the brothers annoyed at being squished in his seat because of the person in front of him being reclined.</p> <p dir="ltr">At one point he moves really close to the passenger's head to show his frustration.</p> <div><iframe title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7156382025732132142&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40thepointerbrothers_%2Fvideo%2F7156382025732132142%3Fis_copy_url%3D1%26is_from_webapp%3Dv1%26lang%3Den&amp;image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2F0f73e1499904406bb843f4d28028f3d4_1666225042%3Fx-expires%3D1667966400%26x-signature%3DK1evkklXcSTqSnlVDK5VeUqWwl4%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p> </p> <p dir="ltr">Viewers said the brothers have a point in calling the issue out as planes are already cramped enough.</p> <p dir="ltr">“Those seats should just not recline, it’s cramped enough and I already don’t have leg room,” someone wrote.</p> <p dir="ltr">“That's when passive-aggressive tray adjustments commence,” another commented.</p> <p dir="ltr">“I’m 6’3” and I have never reclined my seat. I can’t bring myself to push into others' space, the dang planes are small the way it is,” someone else pointed out.</p> <p dir="ltr">Others however said the brothers were in the wrong and everyone is entitled to recline their seat.</p> <p dir="ltr">“So many people in this comments section don't understand how legroom works... reclining your seat doesn't keep your knees from being smashed,” someone said.</p> <p dir="ltr">“Wah people are using the seats for what they're for. Want more room, get first class,” another wrote.</p> <p dir="ltr"><em>Images: TikTok</em></p>

Travel Trouble

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“I am not a villain”: Woman refuses to switch plane seats for a family

<p dir="ltr">A woman from the US has defended her decision to not move from her first class plane seat so a family could sit together. </p> <p dir="ltr">In a series of now-viral videos, Maresa Friedman detailed her awkward experience on a recent Delta airlines flight, in which she was asked to move to a different seat. </p> <p dir="ltr">Maresa said a family of three wanted her to move from her allocated seat so they could all sit closer together. </p> <p dir="ltr">After specifically booking her chosen seat in first class, Maresa politely declined their request. </p> <p dir="ltr">"I am not a villain for not moving from the seat in first class I paid full fare for," Friedman, a mother-of-two, captured her clip on TikTok. "I am also a mum so it's called PLANNING AHEAD."</p> <p dir="ltr">In a series of follow up videos, the frequent traveller said it wasn’t fair to be expected to move just so the family could sit together, especially when they hadn’t planned their seats ahead of time. </p> <p dir="ltr">She also suggested the family should’ve moved to economy class if they all wanted to sit in the same row. </p> <p dir="ltr">"If the airline bumps you or moves you or whatever, totally fair, so the suggestion I gave was basically like, ‘Oh if all of you want to sit in together, in a row, since first class is two seats and two seats, I'm sure you could ask the people behind you, I think they would be super pumped to sit [in first class] so that the three of you could be together'," Friedman said.</p> <p dir="ltr">"To which, of course, I just got 'the look'. The flight attendant just looked at me like… 'That was a good suggestion'."</p> <p dir="ltr">Friedman said the family shot her "side eyes" and "death stares" for the duration of the flight because of her refusal to move.</p> <p dir="ltr">"It didn't stop this mom from [giving me] side eye, I was getting looked at, she was talking about me," she added.</p> <p dir="ltr">"If you book with the airline, because this has happened to us as a family of four who travels together, they will group your reservation together. So, the only time that you might be separated is if you miss a flight or a connection."</p> <p dir="ltr">She then offered a piece of advice to fellow travellers who insist on asking people to switch seats: purchase travel insurance.</p> <p dir="ltr">"Things like travel insurance will not only prevent problems like this, you can actually use travel insurance to file claims to get many back or rebook on another carrier," she added. "So again, all preventable."</p> <p dir="ltr">After sharing her series of videos, Maresa was flooded with comments from people who claimed she was being unfair, to which she doubled down on her position by claiming it’s not her responsibility to “accommodate '' other travellers. </p> <p dir="ltr">"Before you come for me, I have two kids, so I have been there, even in the early stages and I would buy my baby a seat next to me, but when you book with the airlines, you have to tell them to book your reservations together and that you're travelling with a minor," she continued.</p> <p dir="ltr">Friedman added, "And by the way, the few times that I did switch seats in my lifetime, it was horrific, never again."</p> <p dir="ltr"><em>Image credits: TikTok</em></p>

Travel Tips

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Airline responds to "fat-shaming" onboard comments

<p dir="ltr">Dr Sydney Watson – a US-based Australian journalist and political commentator – took to Twitter on October 11 to complain about being sat between two obese people on an American Airlines flight.</p> <p dir="ltr">Her mid-flight comments caused an immediate furore as she posted that “I am currently - literally - WEDGED between two OBESE people on my flight,” along with a photo of her personal space being invaded.</p> <p dir="ltr">“This is absolutely NOT acceptable or okay. If fat people want to be fat, fine. But it is something else entirely when I'm stuck between you, with your arm rolls on my body, for 3 hours.</p> <p dir="ltr">“I don't care if this is mean. My entire body is currently being touched against my wishes. I can't even put the arm rests down on either side because there's no f***ing room.</p> <p dir="ltr">“I'm sick of acting like fatness to this extent is normal. Let me assure you, it is not.</p> <p dir="ltr">“If you need a seat belt extender, you are TOO FAT TO BE ON A PLANE.</p> <p dir="ltr">“Buy two seats or don't fly.”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">I am currently - literally - WEDGED between two OBESE people on my flight.</p> <p>This is absolutely NOT acceptable or okay. If fat people want to be fat, fine. But it is something else entirely when I'm stuck between you, with your arm rolls on my body, for 3 hours. <a href="https://t.co/9uIqcpJO8I">pic.twitter.com/9uIqcpJO8I</a></p> <p>— Dr. Sydney Watson (@SydneyLWatson) <a href="https://twitter.com/SydneyLWatson/status/1579609743244800006?ref_src=twsrc%5Etfw">October 10, 2022</a></p></blockquote> <p dir="ltr">Dr Watson said she asked the passenger on her right if he wanted to move to sit next to his sister to which he declined.</p> <p dir="ltr">She continued the rest of her flight sitting uncomfortably with no air hostess offering to switch her seat.</p> <p dir="ltr">Her complaint went viral with the official American Airlines Twitter account responding to Dr Watson saying: “Our passengers come in all different sizes and shapes. We're sorry you were uncomfortable on your flight.”</p> <p dir="ltr">This however was not enough for Dr Watson who eventually found out that “what happened to me went against American Airlines own policies regarding overweight passengers.”</p> <p dir="ltr">A few days later after her initial flight, an American Airlines worker got in contact with Dr Watson apologising for the inconvenience and offered her a $150 Trip Credit.</p> <p dir="ltr">“I'd rather take the $150 American Airlines offered me as a refund and give it to someone who needs a PT or a gym membership,” she tweeted in response.</p> <p dir="ltr">Still furious at what occurred on the flight, Dr Watson said she has no regrets over being in the news for fat shaming.</p> <p dir="ltr">“I'm not sorry. I meant everything I said. Justifying obesity is NOT OKAY,” she said.</p> <p dir="ltr">“And, rock on to anyone trying to lose weight and change their lives. I believe in you.”</p> <p dir="ltr"><em>Images: Twitter/Instagram</em></p>

Travel Trouble

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Airline havoc and lost luggage become major headache for cruise-goers

<p dir="ltr">With airlines across the globe making headlines for delays, <a href="https://www.oversixty.com.au/travel/travel-trouble/qantas-loses-woman-s-luggage-that-contains-her-mother-s-ashes" target="_blank" rel="noopener">losing passengers’ luggage</a>, and a host of other issues, it might seem that going on a cruise would be a safer option.</p> <p dir="ltr">But many cruise-goers have faced even more significant problems as a result of waylaid luggage, with some telling <em><a href="https://www.businessinsider.com/lost-luggage-cruise-vacation-travel-transport-europe-trip-airport-airline-2022-8" target="_blank" rel="noopener">Business Insider</a></em> that they had to choose whether to stay at the airport to find out what happened to their luggage or make it in time for their cruise boarding time.</p> <p dir="ltr">For Ed Perry and his wife, who flew from North Carolina to Amsterdam for a two-week cruise to Budapest and Hungary, flight delays, route changes and having to check their hand luggage resulted in both their carry-on bags and their hold luggage being lost.</p> <p dir="ltr">“It was a disaster from start to finish,” Mr Perry told <em>Insider</em>.</p> <p dir="ltr">He added that he and his wife couldn’t shop for clothes when their ship docked because they’d paid for excursions, but that other passengers stepped in to lend them clothes.</p> <p dir="ltr">Todd McCloud Jr said losing his luggage after last-minute flight changes “put a dampener on our whole trip”.</p> <p dir="ltr">He said a staff member told him his bags would arrive on another flight and be taken straight to the port where his family’s cruise around the Caribbean would be departing from, but that the bags ultimately never arrived.</p> <p dir="ltr">“I’m lucky that I didn’t put our birth certificates in those bags or else we wouldn’t have been able to go on that cruise at all,” Mr McCloud said.</p> <p dir="ltr">Fortunately, his bags were waiting for him when he returned to the airport, along with a voucher and a cheque from Southwest, the airline he flew with, to cover the cost of the replacement items he purchased during the trip </p> <p dir="ltr">Other passengers shared how their luggage was lost during layovers, with some bags being passed between multiple airports as airlines tried to follow cruise itineraries to match up the luggage with their rightful owners.</p> <p dir="ltr">Thomas Hatch, who was meant to arrive in Rome for a 10-day Celebrity Cruises trip around Europe, said a total of eight bags belonging to him and three other passengers failed to arrive in time.</p> <p dir="ltr">British Airways staff told Mr Hatch that the luggage would be flown to Rome on a later flight, but the flight’s cancellation resulted in six of the bags being sent to Athens the day before Mr Hatch’s ship docked there.</p> <p dir="ltr">Despite matching his itinerary, Mr Hatch said the airport was “overwhelmed” with luggage and wouldn’t let the ship's porter collect the bags.</p> <p dir="ltr">He said two of his bags were sent to Thessaloniki Airport in Greece, despite the ship never stopping there.</p> <p dir="ltr">Another passenger, who wished to remain anonymous so as not to jeopardise her chances of compensation, shared photos of luggage tags from her bag, which showed the airline apparently sent it to four European airlines in failed attempts to match up with her cruise.</p> <p dir="ltr">While passengers said they struggled to get help from the airlines, cruise lines went out of their way to be of assistance.</p> <p dir="ltr">Mr Perry said Viking “bent over backwards for us”, with staff lending him their mobile phones so he could call Air Canada, who he said were difficult to reach during the trip and never offered to send his luggage to other ports.</p> <p dir="ltr">Zoe Greenberg had a similar experience to Mr Perry, sharing that Air Canada was “impossible to reach” despite her calling them daily and her husband spending three-and-a-half hours on hold on one occasion.</p> <p dir="ltr">“They had no idea where our bags were,” she said.</p> <p dir="ltr">On the other hand, both Mr Perry and Ms Greenberg said their cruise lines also waived laundry fees during their trip.</p> <p dir="ltr">When she arrived back at Barcelona airport, Ms Greenberg said her husband found her luggage in a storage room “with thousands of bags” but that he didn’t receive his until 26 days after their trip.</p> <p><span id="docs-internal-guid-5c4ad5ad-7fff-35d5-be25-d0b478176b81"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

Cruising

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Indian airline cracks the code to halving disembark times

<p dir="ltr">A low-cost Indian airline has come up with a game-changing solution to get passengers off planes quicker during disembarking. </p> <p dir="ltr">A lot of planes rely on one door at the front of the plane to get travellers off the aircraft when they arrive at their destination.</p> <p dir="ltr">This often means passengers at the back of the plane have to let hundreds of others off the plane before they get the chance to disembark in an orderly fashion. </p> <p dir="ltr">To combat the wait, some airlines, including Virgin Australia and Qantas-owned Jetstar, regularly allow passengers to disembark from a set of stairs at the rear of the plane. </p> <p dir="ltr">But India’s largest carrier IndiGo has gone one step further and has introduced a third door for passengers to exit through.</p> <p dir="ltr">They have utilised the door in the middle of the plane, which is only ever used in an emergency, as another exit for passengers. </p> <p dir="ltr">The carrier reckons it could almost halve the time it takes to get passengers off the plane from up to 13 minutes to a mere seven minutes.</p> <p dir="ltr">“The new Three-Point Disembarkation process will be carried out from two forward and one rear exit ramp, making IndiGo the first airline to use this process,” an IndiGo spokesman told India’s <a href="https://www.hindustantimes.com/india-news/indigo-introduces-process-for-faster-de-boarding-of-passengers-101659598634339.html">Hindustan Times</a>. </p> <p dir="ltr">A video uploaded by Indian business journalist Sumit Chaturvedi shows the new process with passengers leaving an IndiGo Airbus A320 aircraft via the various ramps.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Indian carrier Indigo today introduced a new Three Point Disembarkation <br />which it claims will enable its customers to exit the aircraft faster than before. The new process <br />will be carried out from two forward and one rear exit ramp. <a href="https://twitter.com/hashtag/IndiGo?src=hash&amp;ref_src=twsrc%5Etfw">#IndiGo</a> <a href="https://twitter.com/ChhaviLeekha?ref_src=twsrc%5Etfw">@ChhaviLeekha</a> <a href="https://twitter.com/IndiGo6E?ref_src=twsrc%5Etfw">@IndiGo6E</a> <a href="https://t.co/n7Xajg8dk0">pic.twitter.com/n7Xajg8dk0</a></p> <p>— Sumit Chaturvedi (@joinsumit) <a href="https://twitter.com/joinsumit/status/1555098794609455104?ref_src=twsrc%5Etfw">August 4, 2022</a></p></blockquote> <p dir="ltr">“An A320 aircraft usually takes around 13 minutes for its passengers to de-board the aircraft. However, the new process will make the drill faster and will reduce the disembarkation time from 13 minutes to seven minutes,” an IndiGo spokesman said.</p> <p dir="ltr">As well as being a major bonus for anxious passengers who are eager to make a swift exit from the plane, the changes could also greatly help the airline. </p> <p dir="ltr">The quicker passengers can leave the plane, the shorter the turnaround time to get it back in the air with more fare-paying passengers on board.</p> <p dir="ltr">Despite the revolutionary change exciting many, others are sceptical at the airline’s claims. </p> <p dir="ltr">Ben Schlappig of US aviation blog<a href="https://onemileatatime.com/news/indigo-deplaning-a320-three-doors/"> One Mile At A Time </a>questioned if all the claimed time savings would occur in real-life settings. </p> <p dir="ltr">“The process of actually getting out the door is one bottleneck, but I’d think that getting down the aisle is another thing that takes time, and that’s still an issue, even with a second door in the front.”</p> <p dir="ltr"><em>Image credits: Getty Images</em><span id="docs-internal-guid-9300df50-7fff-1f10-f327-9cda09fc8532"></span></p>

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What to do if your luggage goes missing

<p dir="ltr">If there’s one thing every traveller fears is arriving at their holiday destination without their luggage. </p> <p dir="ltr">As international airport chaos continues, many are facing the reality of not having their luggage and having to deal with airport lost and found services before their holiday even begins. </p> <p dir="ltr">Even before the pandemic, lost luggage was already the second most common travel mishap Aussies had to deal with, according to a survey by Finder.</p> <p dir="ltr">"Lost luggage is the last thing you want to happen when you're on holiday," James Martin, <a href="https://urldefense.com/v3/__https://www.finder.com.au/travel-insurance__;!!LBk0ZmAmG_H4m2o!p3qtXTKGX6cpzRIS1Wd6r_1aRVhQ0pXAZiVMdczaZRAuQe_AALAw0tK1NEeuan-2-NPNHVDTqO34yLxbSC6GUytct910wIYG$">Finder</a> travel insurance expert, told <a href="https://travel.nine.com.au/latest/travel-advice-what-to-do-if-your-luggage-goes-missing-at-airport-expert-tips/d9427010-46cc-453f-b7fe-b15645e5882c">9Honey</a>.</p> <p dir="ltr">Luckily, there are some pre-departure precautions you can take to ensure your luggage arrives safely. </p> <p dir="ltr">According to James Martin, preparing for the worst is a must. </p> <p dir="ltr">He said, "Rest assured, there are things you can do to increase your chances of finding your belongings, or receiving compensation for a complete loss.”</p> <p dir="ltr">"If you can, keep laptops/tablets or other valuables like jewellery in your carry on."</p> <p dir="ltr">Expedia Travel Expert, Lisa Perkovic, also has some packing advice.</p> <p dir="ltr">"The best thing you can do to safeguard your luggage is make sure your bag is labelled with your details in case it goes missing, and for extra peace of mind," Perkovic said.</p> <p dir="ltr">"One savvy tip is to invest in a digital tracking device to help you monitor where your luggage is. If you have room in your carry-on, it's also a smart idea to pack valuable items and a change of clothes, in case your checked baggage is delayed."</p> <p dir="ltr">Sometimes, despite these precautions, luggage can go missing with no rhyme or reason. </p> <p dir="ltr">It’s important to take these next steps to ensure you get your valuables back, or at the very least receive compensation for your lost luggage.</p> <p dir="ltr"><strong>File a report</strong></p> <p dir="ltr">As soon as you realise your luggage is not turning up, the first step is to file a Property Irregularity Report (PIR) directly with the airline you flew in on, Martin explains.</p> <p dir="ltr">"If you had flights on multiple airlines, you'll need to lodge the PIR with the airline that you last flew on," he says.</p> <p dir="ltr">"Be sure to include as much information about your luggage as possible. Noting the approximate size, brand, colour, and any identifying marks such as baggage tags or ribbons will help to improve your chances of getting it back.”</p> <p dir="ltr">"Your PIR report will have a reference number that you can use to track the status of your luggage once it's been located.”</p> <p dir="ltr">"It is the airline's responsibility to compensate you for buying necessities until you are reunited with your belongings, such as a toothbrush, underwear and socks."</p> <p dir="ltr">Lodging a report before you leave the airport is vital, as it increases the chances of a timely solution. </p> <p dir="ltr"><strong>Lost vs delayed </strong></p> <p dir="ltr">Once you’ve left the airport, all you can do is hope your luggage turns up and keep checking in with the airline.  </p> <p dir="ltr">Best case scenario, you'll find out your luggage has been held up and your airline should make arrangements to get your belongings back to you as soon as possible. Most airlines will organise a courier to deliver your luggage to your accommodation.</p> <p dir="ltr">"If you're travelling internationally, it's a good idea to leave your accommodation details in case your mobile phone provider does not offer coverage overseas," Perkovic says.</p> <p dir="ltr">Officially, you need to wait three weeks for the status of your baggage from “delayed” to “lost” before you can take further action with your airline. </p> <p dir="ltr"><strong>Claim compensation from your airline</strong></p> <p dir="ltr">If your baggage was lost for less than a three week period and is eventually delivered back to you, you can lodge a compensation claim with your airline to reimburse for necessities you had to replace. </p> <p dir="ltr">These forms can be done online through your chosen airline.</p> <p dir="ltr">If your luggage has been lost for good, you may be eligible for a much higher compensation payment to replace your belongings. </p> <p dir="ltr"><strong>Lodge a travel insurance claim</strong></p> <p dir="ltr">While you may be eligible for a payout to replace lost items, sometimes these amounts from the airlines can be less than the total of the items lost.            </p> <p dir="ltr">If there's a shortfall between what the airline pays you and that value, that's when you can lodge a claim for the difference with your travel insurance.</p> <p dir="ltr">"If you're bringing things of high value, make sure to take out a travel insurance policy that will cover the value of your item. You can usually pay a bit extra to cover those valuables" Martin points out.</p> <p dir="ltr"><strong>What happens to lost luggage at airports?</strong></p> <p dir="ltr">Airlines usually give themselves a maximum of 90 days to find the owner of lost luggage before auctioning it off to the highest bidder or donating the contents to charity.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

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Cancelled flights, disrupted vacations, frayed tempers: FAQs about the chaos in the airline industry

<p>People around the world are anxious to travel again as pandemic restrictions are being lifted. But those planning to jump on a plane for a vacation have been frustrated by chaos in the airline industry. In both North America and Europe, thousands of flights have been cancelled and hundreds of thousands of passengers have had their trips disrupted. </p> <p>Things will get worse before they get better. Air Canada has announced it will eliminate more than 150 daily flights for July and August. “Regrettably, things are not business as usual in our industry globally, and this is affecting our operations,” Air Canada president Michael Rousseau <a href="https://milled.com/air-canada/a-message-from-air-canadas-president-gQLU1OsSJMb4j5Fl">said in an email to customers when announcing the flight cutbacks</a>. </p> <p>So why is this happening? Here are answers to some key questions about the current problems with air travel.</p> <h2>Why are so many flights being cancelled or delayed?</h2> <p>The principal cause of the disruptions has been a shortage of qualified personnel at airports to handle the recent surge in passenger traffic.</p> <p>Airlines have been taking advantage of recent demand for air travel by returning aircraft and flight schedules to close to <a href="https://www.aviationpros.com/airlines/news/21271750/air-passengers-to-reach-83-of-2019-levels-this-year-iata">80 per cent of pre-pandemic levels</a>, with the resulting volume of flights putting significant stress on the capability of the supporting infrastructure — <a href="https://www.dutchnews.nl/news/2022/06/easyjet-to-scrap-more-summer-flights-from-schiphol-klm-limits-sales/">airports, air traffic control and labour conditions</a>.</p> <h2>Are the problems only happening in certain airports or is this a worldwide issue?</h2> <p>The congestion phenomenon in the summer 2022 travel season is rapidly spreading across a number of European and North American airports. The reason behind this concentration of congestion is quite simple: these are the air travel markets that have experienced the highest volumes of air travellers in recent months.</p> <figure> <p>The rapid elimination of COVID-19 protocols in these markets since March have generated a significant increase in the demand for air travel, with volumes of passengers that haven’t been seen in more than two years. This increase in volume has been highly evidenced in major airline hub airports such as <a href="https://www.businessinsider.com/schiphol-airport-amsterdam-photos-security-staff-shortages-europe-flight-2022-6">Amsterdam</a>, <a href="https://www.ctvnews.ca/world/airport-chaos-european-travel-runs-into-pandemic-cutbacks-1.5959561">London</a>, <a href="https://www.theguardian.com/us-news/2022/jun/19/us-travelers-flight-cancellations-chaos">New York</a> and <a href="https://globalnews.ca/video/8905320/frustrations-mount-over-ongoing-delays-at-toronto-pearson-airport">Toronto</a>, where tens of thousands of passengers are processed every day.</p> <h2>Are all the problems related to the pandemic?</h2> <p>When the global air travel market collapsed in March 2020 with the introduction of travel restrictions and border closures, the commercial aviation industry took steps to conserve cash and maintain a minimal workforce. </p> <p>Hundreds of <a href="https://www.forbes.com/sites/jackkelly/2021/02/01/airlines-lost-over-40000-workers-united-airlines-announced-another-14000-jobs-may-be-lost/?sh=6fa3ff1324b3">thousands of aviation workers were laid off or terminated</a>, with years of experience and technical expertise removed from the ranks of the commercial aviation communities. </p> <p>With the assistance of governments throughout the world, over US$200 billion of financial support was provided by governments to help the commercial aviation industry maintain minimal service and prevent financial collapse. </p> <p>When demand for air travel returned this March, the hiring frenzy began, but in a very different labour environment. The people who left in 2020 had, for the most part, moved on to other career opportunities and no longer had much interest in returning to an industry characterized by lower compensation and a higher employment risk. So the staff shortages have their genesis in the pandemic, and will continue to impact employment levels as travel returns.</p> <h2>How many more people are travelling these days compared to a year ago – and compared to pre-pandemic levels?</h2> <p>The International Air Transport Association publishes <a href="https://www.iata.org/en/pressroom/2022-releases/2022-06-09-01/">air travel statistics</a> relating to the volume of air travel throughout various world markets. It has noted that there is a significant difference in the volume of air travel, when compared to both 2021 and pre-pandemic levels. </p> <p>The air travel market that has demonstrated the highest rebound has been domestic North America — travel for April 2022 has increased more than 280 per cent compared to April 2021 traffic levels, but remains at slightly more than 30 per cent lower than April 2019 levels. </p> <p>In the Chinese domestic market, continuing pandemic-related travel restrictions and occasional city lockdowns have resulted in <a href="https://www.iata.org/en/iata-repository/publications/economic-reports/air-passenger-monthly-analysis---april-2022/">traffic levels down by close to 80 per cent</a> in April 2022, compared to April 2021 and 2019.</p> <h2>What can be done to prevent delays?</h2> <p>There are a number of perspectives that can be applied to a resolution of the current level of delays.</p> <p>European authorities have announced <a href="https://nltimes.nl/2022/06/16/schiphol-press-conference-many-flights-will-slashed-limit-passengers-ceo-wont-quit">specific reductions in flights</a>, while the U.S. government is <a href="https://www.newsweek.com/flight-cancellations-surge-buttigieg-demands-airlines-hire-staff-1717188">threatening to impose flight reductions</a> as a means of minimizing flight cancellations. </p> <p>The Canadian government has facilitated a meeting with the major aviation organizations in Canada to discuss <a href="https://toronto.citynews.ca/2022/06/21/transport-minister-airlines-airports-delays/">a concerted and effective resolution </a> and <a href="https://investors.aircanada.com/2022-06-23-Air-Canada-Comments-on-Aviation-Industry-Summit-with-Federal-Transport-Minister">Air Canada announced measures</a> it was intending to implement to ease congestion at both Toronto Pearson and Montreal Trudeau airports. </p> <p>Canadian government officials have also announced <a href="https://www.thestar.com/business/2022/05/25/airport-delays-are-here-to-stay-for-the-long-term-due-to-a-shortage-of-workers-in-airport-security-union-says.html">plans to hire close to 2,000 additional border security and screening personnel</a> to deal with specific congestion issues. Labour groups are not certain that the problems of congestion will be addressed by such actions. </p> <p>The main issue is the volume of air travellers that are being drawn into the airport environment by the volume of flights operated by the airlines. Airlines have decided to grow their capacity to meet surging air travel demand, but the airport infrastructure is not equipped to handle such volumes. </p> <p>While such enthusiasm by the airline industry is laudable in times where adequate and experienced staff are available at airports, that is not the case now — and will not be the case for the foreseeable future.</p> <h2>How long will this last?</h2> <p>The summer travel season is in full flight in the northern hemisphere. Additional airline capacity and greater demand for air service by a travel-starved population will continue through at least September. </p> <p>Unless actions being contemplated by American, European and Canadian carriers results in a reduction of peak loading of aircraft movements across major airline hubs, in North America and Western Europe primarily, the congestion and delays will continue – and possibly worsen. </p> <p>Relief will most likely come in the fall, as demand for air travel is reduced with the arrival of the school season. Staffing will also reach required levels by the fall, with the arrival of normal commercial air operating conditions. </p> <p>Other issues that may reduce demand include <a href="https://www.forbes.com/sites/suzannerowankelleher/2022/05/13/airfare-inflation-cool-demand-summer/?sh=42ae089032c3">higher airfares due to inflation and higher oil prices</a>, which may impact the survival of some airlines. </p> <h2>What advice would you give to air travellers over the next few months?</h2> <p>Airport authorities have been providing <a href="https://www.newswire.ca/news-releases/travelling-this-summer-toronto-pearson-and-its-airport-partners-offer-travel-advice-for-passengers-822689624.html">guidance to travellers</a> on how best to prepare themselves for summer travel, including tips on how to avoid delays at security checks.</p> <p>In this coming summer of disruption, I would recommend travellers embark on their air journey with patience, ensure they are well-rested prior to departing for the airport and remember that airline staff are also experiencing stressful moments during their day. </p> <p>A smile, a thank you and, above all, a caring attitude for fellow travellers and staff is called for. The air travel experience will get better!</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/air-canada-flight-reductions-faqs-about-the-chaos-in-the-airline-industry-185750" target="_blank" rel="noopener">The Conversation</a>. </em></p> </figure>

International Travel

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View from the hot seat: Mike Tindall's insight into Prince Louis' antics

<p>Going down as one of the most memorable moments from The Queen's Platinum Jubilee, Mike Tindall has revealed the reason behind young Prince Louis' cheeky behaviour.</p> <p>Tindall says the four-year-old prince had "complete sugar highs" during the Jubilee Pageant on Sunday after consuming handfuls of sweets behind the scenes.</p> <p>In full view of the world's media, Prince Louis was seen putting his hand across his mum's mouth, trying to shush her as she attempted to tell him to sit still, making a funny face and blowing a raspberry in her direction.</p> <p>Kate swiftly put Louis' hand down, before he did it again with his left hand.</p> <p>The little prince was excited throughout the parade, running up and down the seats, pulling his cousin's hair and eventually jumping onto his grandfather Prince Charles' lap, for a quick break.</p> <p>Tindall was photographed jokingly warning Louis that he was watching him from the seats above.</p> <p>Two days earlier Prince Louis stole the show during Trooping the Colour, pulling a series of funny faces as the rest of the royals watched a flypast of aircraft from the palace balcony.</p> <p>Tindall, also revealed the Queen's grandchildren and their families enjoyed a private lunch after Trooping, describing it was one of his highlights from the four-day celebrations.</p> <p>He spoke about the Jubilee and Louis' mischievous antics on his podcast, The Good, The Bad and The Rugby.</p> <p>"Louis, he was just wanting to have fun, and my two [daughters] are always mischievous, so it was trying to keep a lid on," Tindall said.</p> <p>"There was a lot of sweets out back, though, so they had complete sugar highs. It's tough for them. They're all young, so asking them to sit, because it was two 'til five or whatever, it's a long time.</p> <p>As any parent knows, you just do whatever needs to be done."</p> <p>Tindall was seated directly behind the Cambridges at the Pageant with his wife Zara and their children Mia, eight, Lena, three and Lucas, one.</p> <p>Prince William and Kate later joked about their youngest child's actions, writing on social media, "We all had an incredible time, especially Louis".</p> <p><em>Image: Getty</em></p>

Family & Pets

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How to score a whole row of seats to yourself on a plane

<p dir="ltr">A seasoned traveller has shared her simple tricks for ensuring you get a whole row of seats to yourself on your next flight. </p> <p dir="ltr">Chelsea Dickenson, from London, shared a video to TikTok to tell her followers of the hack she uses when travelling in a pair. </p> <p dir="ltr">“Row to yourself travel hack. This actually works,” she said.</p> <p dir="ltr">According to Chelsea, when selecting your seats online, she suggests booking the aisle and the window, leaving the middle seat free in between you.</p> <p dir="ltr">“The theory here is that someone is much less likely to book a seat in between two strangers and they’ll opt for another row,” Chelsea said.</p> <p dir="ltr">“And even if they do book that middle seat, you can always ask them if they want the aisle or the window and it works out for everyone.”</p> <p dir="ltr">Chelsea suggested the best rows to book are “towards the back of the plane” because it “tends to work a bit better”.</p> <p dir="ltr">Testing out her own theory, Chelsea and her friend James booked the seats in row 13 on a flight. </p> <p dir="ltr">“I’ve gone for row 13 as lots of people think it’s unlucky,” she said.</p> <p dir="ltr">The video shows Chelsea and James waiting patiently in their seats before the cabin crew completed boarding.</p> <p dir="ltr">“Here we go, here’s the moment of truth,” she said.</p> <p dir="ltr">“Yes, the row is clear. We bloody smashed it.”</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

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